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Ohio’s Warm Transfer Project to provide after-hours support for problem gambling

The Ohio Problem Gambling Helpline is available 24/7—and soon clinician support will be too. To connect those calling after business hours (Monday-Friday, 9 a.m.-5 p.m.) to services they need, the Problem Gambling Network of Ohio (PGNO), along with the Ohio Problem Gambling Advisory Board and Ohio for Responsible Gambling, is launching a new warm transfer process.

Under the new process, Ohio Problem Gambling Helpline Specialists who take calls will make a ‘warm transfer,’ when needed, to on-call clinicians who are:

  • Ohio-licensed
  • Gambling disorder treatment-qualified
  • Knowledgeable of Ohio’s statewide service system
  • Highly knowledgeable of their specific regions of the state

PGNO has selected a group of qualified on-call counselors, throughout the regions of the state, who will provide triage services to callers who request to speak with a gambling counselor. Clinicians will be able to use the Ohio for Responsible Gambling directory of clinicians and service agencies for referrals. They will also make follow-up calls to individuals who follow through with an appointment.

All on-call counselors will be compensated as contractors of PGNO and attend a day-long training retreat in Columbus on May 22, 2020, if it is safe to gather at this date.

To learn more about the new process, click here.

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Gambling problems can affect anyone. Help is available 24/7 for everyone. Find support and services at https://t.co/gh9uTN3Tqw #ResponsibleGambling #RecoveryIsPossible

It’s time for another Mental Health Moment with Prevention Specialist Jeanine Lindquist of the Zepf Center in Toledo. Watch her recent video on helping each other through tough times and browse the entire series: https://t.co/YgPQ0zLbqN #WellnessWednesday