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Ohio’s Warm Transfer Project to provide after-hours support for problem gambling

The Ohio Problem Gambling Helpline is available 24/7—and soon clinician support will be too. To connect those calling after business hours (Monday-Friday, 9 a.m.-5 p.m.) to services they need, the Problem Gambling Network of Ohio (PGNO), along with the Ohio Problem Gambling Advisory Board and Ohio for Responsible Gambling, is launching a new warm transfer process.

Under the new process, Ohio Problem Gambling Helpline Specialists who take calls will make a ‘warm transfer,’ when needed, to on-call clinicians who are:

  • Ohio-licensed
  • Gambling disorder treatment-qualified
  • Knowledgeable of Ohio’s statewide service system
  • Highly knowledgeable of their specific regions of the state

PGNO has selected a group of qualified on-call counselors, throughout the regions of the state, who will provide triage services to callers who request to speak with a gambling counselor. Clinicians will be able to use the Ohio for Responsible Gambling directory of clinicians and service agencies for referrals. They will also make follow-up calls to individuals who follow through with an appointment.

All on-call counselors will be compensated as contractors of PGNO and attend a day-long training retreat in Columbus on May 22, 2020, if it is safe to gather at this date.

To learn more about the new process, click here.

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